Artificial jewellery lasts much longer when you treat it gently, and a few simple habits make a big difference. The most important rule is to keep it away from moisture. Remove your jewellery before bathing, swimming, washing your hands or exercising, because water and sweat can dull the plating over time. Perfume, hairspray, body lotion and makeup contain chemicals that react with the metal finish, so put your jewellery on last, after you have finished getting ready, and take it off first when you get home.

After wearing, wipe each piece gently with a soft, dry cotton cloth to remove oil and dust. Never use harsh cleaners, toothpaste or abrasive scrubbing, as these can scratch the surface and damage stones or pearls. Store every piece separately in a zip pouch or a soft-lined box so that chains do not tangle and stones do not scratch each other. Adding a small anti-tarnish strip or a silica gel packet to your jewellery box helps absorb humidity, which is especially useful during the monsoon season. With this simple care routine, your favourite pieces can keep their shine for many months.

Comfort matters as much as style, so our jewellery is made to be pleasant for everyday wear. We pay attention to smooth finishing, secure settings and well-made hooks, clasps and earring backs so that each piece sits comfortably and does not poke, scratch or pull. Most customers wear our designs for long hours without any problem. However, every person’s skin is different, and fashion jewellery is made from base metals with a plated finish, so some people with very sensitive skin may notice irritation or a mild reaction.

If you know your skin is sensitive, we suggest wearing a new piece for a short time first and checking the area afterwards. Avoid wearing jewellery while sleeping, sweating heavily or in very humid weather, as trapped moisture is a common cause of itching and redness. Keeping the piece clean and dry also helps. For earrings, you can gently clean the posts with a soft cloth before each wear. If you notice any redness, itching or discomfort, remove the jewellery right away and let your skin rest. If you have any doubts about a specific design, message us and we will happily guide you toward a suitable option.

We know you are excited to receive your jewellery, so we work hard to pack and ship every order quickly. Once your order is confirmed, it is carefully checked, packed in protective packaging and usually dispatched within one to two business days. After dispatch, you will receive tracking details by message or email so you can follow your parcel until it arrives at your door.

Delivery across India generally takes around four to seven business days, depending on your city, pincode and the courier partner serving your area. Metro cities often receive orders slightly sooner, while remote locations may need a few extra days. During festive seasons, sale periods and wedding months, courier volumes are high, so please allow some additional time and place your order early if you need it for a specific event or gift. If your parcel seems delayed, or if you need to change your delivery address, please contact us on WhatsApp as soon as possible, ideally before the order is dispatched. Our team will check the status with the courier and keep you updated until your jewellery reaches you safely.

We want you to be happy with every purchase, so we have kept our return and exchange process simple and fair. If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery. Send us your order number along with clear photos or a short unboxing video showing the issue, because this helps us verify the problem quickly and arrange a replacement or exchange without delay.

To be eligible, the jewellery must be unused, unworn and in its original packaging with all tags and accessories intact. Because jewellery is a personal and hygiene-sensitive product, we are unable to accept returns for earrings that have been worn, or for items damaged through misuse, water exposure or normal wear. Colour variations caused by screen settings or lighting are also not considered defects. Once we approve your request, we will guide you through the next steps and arrange the pickup or tell you how to send the item back. Replacements are processed as soon as the returned piece is received and checked. Please note that this is a general summary, and our full policy applies to every order.